{"id":9004111222093344,"date":"2025-09-24T11:35:58","date_gmt":"2025-09-24T15:35:58","guid":{"rendered":"https:\/\/lab.telesantequebec.ca\/patient\/psv-patient-access\/utiliser\/"},"modified":"2026-06-17T08:17:11","modified_gmt":"2026-06-17T12:17:11","slug":"use","status":"publish","type":"page","link":"https:\/\/lab.telesantequebec.ca\/en\/patient\/psv-patient-access\/use\/","title":{"rendered":"Use the Portal"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;7bb246fb-282f-44fe-8a56-60491b3bc13b&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;161b0dbd-390e-4395-8cba-05fcdef26d25&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;48ca894b-50fa-4fb8-8e5f-63b59145e249&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Virtual Care Platform (PSV) Patient Access Portal <\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;rqt-tuile-section&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;35b48be5-1940-445c-83d6-768b2cb7969c&#8221; background_color=&#8221;#FFFFFF&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;%91%93&#8243;][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; module_class=&#8221;rqt-tuile-row&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;d6131dfe-f6b2-4b04-996f-5ffda031e867&#8243; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;40px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;%91%93&#8243;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;rqt-tuile-column&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code module_class=&#8221;rqt-tuile-container&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"\/en\/patient\/psv-patient-access\/\" class=\"rqt-box-tuile \"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"rqt-tuile-wrapper\"><!-- [et_pb_line_break_holder] --><img loading=\"lazy\" decoding=\"async\" class=\"rqt-tuile-icone\" src=\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-psv-36x36-psv-professionnel.svg\" width=\"50\" height=\"50\" alt=\"\" \/><!-- [et_pb_line_break_holder] -->  <pee class=\"rqt-tuile-titre\"><strong>Portal presentation<\/strong><\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] -->  <img loading=\"lazy\" decoding=\"async\" class=\"rqt-arrow-orange\" src=\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-flecheorange-8x9.svg\" width=\"8\" height=\"9\" alt=\"\"><!-- [et_pb_line_break_holder] --><\/a>[\/et_pb_code][et_pb_code module_class=&#8221;rqt-tuile-container&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"\/en\/patient\/psv-patient-access\/create-account\/\" class=\"rqt-box-tuile\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"rqt-tuile-wrapper\"><!-- [et_pb_line_break_holder] --><img loading=\"lazy\" decoding=\"async\" class=\"rqt-tuile-icone\" src=\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-user-36x37-acces-patient.svg\" width=\"50\" height=\"50\" alt=\"\" \/><!-- [et_pb_line_break_holder] -->  <pee class=\"rqt-tuile-titre\"><strong>Create an account<\/strong><\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <img loading=\"lazy\" decoding=\"async\" class=\"rqt-arrow-orange\" src=\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-flecheorange-8x9.svg\" width=\"8\" height=\"9\" alt=\"\"><!-- [et_pb_line_break_holder] --><\/a><!-- [et_pb_line_break_holder] -->[\/et_pb_code][et_pb_code module_class=&#8221;rqt-tuile-container&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div  class=\"rqt-box-tuile rqt-box-tuile-active\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"rqt-tuile-wrapper\"><!-- [et_pb_line_break_holder] --><img loading=\"lazy\" decoding=\"async\" class=\"rqt-tuile-icone\" src=\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-documents-36x37-acces-patient.svg\" width=\"50\" height=\"50\" alt=\"\" \/><!-- [et_pb_line_break_holder] -->  <pee class=\"rqt-tuile-titre\"><strong>Use the portal (guide)<\/strong><\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<\/div>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][et_pb_code module_class=&#8221;rqt-tuile-container&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"\/en\/patient\/psv-patient-access\/help\/\" class=\"rqt-box-tuile\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"rqt-tuile-wrapper\"><!-- [et_pb_line_break_holder] --><img loading=\"lazy\" decoding=\"async\" class=\"rqt-tuile-icone\" src=\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-0241-headset-colored-50x50.svg\" width=\"50\" height=\"50\" alt=\"\" \/><!-- [et_pb_line_break_holder] -->  <pee class=\"rqt-tuile-titre\"><strong>Need help?<\/strong><\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><img loading=\"lazy\" decoding=\"async\" class=\"rqt-arrow-orange\" src=\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-flecheorange-8x9.svg\" width=\"8\" height=\"9\" alt=\"\"><!-- [et_pb_line_break_holder] --><\/a>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;9e08aaa7-5240-490e-830a-deb1c3d19b46&#8243; custom_margin=&#8221;0px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; module_class=&#8221;rqt-page-section rqt-tuile-section-first-row&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;4243cbab-9419-4c72-b06f-38140b2ac30f&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;8c6109c1-67ee-4677-a2ee-670dcd952368&#8243; min_height=&#8221;27px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Use the portal (guide)<\/h2>\n<p>Users who already have an account can access the Virtual Care Platform (PSV) Patient Access Portal of by clicking this button:<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/accespatient.soinsvirtuels.gouv.qc.ca\/en\/&#8221; button_text=&#8221;ACCESS PORTAL &#8221; button_alignment_tablet=&#8221;center&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;off|desktop&#8221; module_class=&#8221;rqt-margin-bottom-20 rqt-button-round rqt-button-primary-round rqt-button-text rqt-semi-bold&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;8c6109c1-67ee-4677-a2ee-670dcd952368&#8243; min_height=&#8221;27px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>This page presents the user guide for the PSV Patient Access Portal.<\/p>\n<p>This guide explains how to:<\/p>\n<ul>\n<li>manage your account;<\/li>\n<li>log in securely;<\/li>\n<li>navigate the different sections of the portal;<\/li>\n<li>view your follow-ups;<\/li>\n<li>read and reply to messages from your healthcare professional;<\/li>\n<li>fill out questionnaires and<\/li>\n<li>attend virtual appointments.<\/li>\n<\/ul>\n<p>It also contains useful information on other topics, such as accessing the portal as a representative or caregiver and using the portal with a mobile device (smartphone or tablet).<\/p>\n<ul class=\"rqt-lip-ul\">\n<li class=\"rqt-lip-li-logo-moyen lip-li lil-document\"><a href=\"\/wp-content\/uploads\/2025\/10\/virtual-care-platform-patient-user-guide-en-102025.pdf\" rel=\"noopener\">View and download the guide <span class=\"rqt-infofile\"><span class=\"rqt-nbsp\">(PDF 1,9 Mo)<\/span><\/span><\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;8c6109c1-67ee-4677-a2ee-670dcd952368&#8243; min_height=&#8221;27px&#8221; global_colors_info=&#8221;{}&#8221;]<iframe src=\"\/wp-content\/uploads\/2025\/10\/virtual-care-platform-patient-user-guide-en-102025.pdf#view=Fit\" style=\"width: 100vh; height: 100vh; border: none;\"><\/p>\n<p><\/iframe>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;522f114e-a718-41c0-bcfa-767bf899b2b7&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;31724688-fcf5-49af-b7b9-ed2872c8590f&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;1a247809-5f16-4e1b-af65-b8b88ee165da&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li class=\"rqt-lien-precedent\"><a href=\"\/en\/patient\/psv-patient-access\/create-account\/\"><br \/>\n<span class=\"rqt-fleche-label\">Previous<\/span><br \/>\n<span class=\"rqt-titre\">Create an account<\/span><br \/>\n<\/a><\/li>\n<li class=\"rqt-lien-suivant\"><a href=\"\/en\/patient\/psv-patient-access\/help\/\"><br \/>\n<span class=\"rqt-fleche-label\">Next<\/span><br \/>\n<span class=\"rqt-titre\">Get help<\/span><br \/>\n<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n\t\t\t<div class=\"rqt-editorial-date-row rqt-global-text\">\n\t\t\t\t<p class=\"rqt-editorial-date\">Last update: April 30, 2026 <\/p>\n\t\t\t<\/div>\t\t\t\t\n\t\t","protected":false},"excerpt":{"rendered":"<p>Virtual Care Platform (PSV) Patient Access Portal Use the portal (guide) Users who already have an account can access the Virtual Care Platform (PSV) Patient Access Portal of by clicking this button:This page presents the user guide for the PSV Patient Access Portal. This guide explains how to: manage your account; log in securely; navigate [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":9004111222093126,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[56],"class_list":["post-9004111222093344","page","type-page","status-publish","hentry","category-patient-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/lab.telesantequebec.ca\/en\/wp-json\/wp\/v2\/pages\/9004111222093344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lab.telesantequebec.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lab.telesantequebec.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lab.telesantequebec.ca\/en\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/lab.telesantequebec.ca\/en\/wp-json\/wp\/v2\/comments?post=9004111222093344"}],"version-history":[{"count":10,"href":"https:\/\/lab.telesantequebec.ca\/en\/wp-json\/wp\/v2\/pages\/9004111222093344\/revisions"}],"predecessor-version":[{"id":9004111222096550,"href":"https:\/\/lab.telesantequebec.ca\/en\/wp-json\/wp\/v2\/pages\/9004111222093344\/revisions\/9004111222096550"}],"up":[{"embeddable":true,"href":"https:\/\/lab.telesantequebec.ca\/en\/wp-json\/wp\/v2\/pages\/9004111222093126"}],"wp:attachment":[{"href":"https:\/\/lab.telesantequebec.ca\/en\/wp-json\/wp\/v2\/media?parent=9004111222093344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lab.telesantequebec.ca\/en\/wp-json\/wp\/v2\/categories?post=9004111222093344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}